Warranty Policies

 

Scope
This warranty policy applies to the Fitorb™ Smart Ring purchased with the Premium Warranty. It covers all types of damage, including damage caused by the user, with no deductible.

Warranty Period
The warranty is valid for life from the date of purchase and applies to all Fitorb™ Smart Rings in the respective order.

Warranty Coverage
In the event of a defect or damage to the Fitorb™ Smart Ring, our warranty coverage includes the following:

• Full Replacement: Regardless of the type of damage or defect, the Fitorb™ Smart Ring will be replaced with a new, equivalent device.
• No Deductible: There are no additional costs or fees for the replacement under the warranty.
• Coverage for All Rings in the Order: The warranty extends to all Fitorb™ Smart Rings purchased under the same order number.

Warranty Claims
To make a warranty claim, please follow these steps:

• Contact Customer Service: Inform us of the problem via email or through our website.
• Submit the Required Information: Provide us with the order number and a description of the damage.
• Shipping and Replacement: After reviewing your information, we will send you instructions for shipping the damaged ring. 

Although the warranty is comprehensive, there are certain exclusions:

Theft and Loss of the ring are not covered by the warranty.

Battery: The natural aging of the battery is excluded from the warranty. A warranty claim is only valid in the event of a technical defect, e.g., if the battery suddenly no longer charges or the capacity drops unexpectedly and significantly without prior warning.

Your satisfaction and the protection of your investment are our highest priorities. With the Premium Warranty for your Fitorb™ Smart Ring, you enjoy full peace of mind and the best service.